PC Tune-up
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Microsoft Support
Microsoft Windows Support
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Product Support
PC Tune-up
Premium Support Top Issues
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If you still wish to proceed with a refund just simply fill out the form below for an immediate refund or feel free to call our customer care at Toll Free 1-855-432-0727 Monday-Friday 6am to 5pm PST for an immediate refund.
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Getting Started with PC Cleaner
PC Cleaner Pro | Antivirus Download Update
We are constantly updating and improving our software applications. Your software will automatically keep you updated with the latest application and database updates. You can always come here to download the latest PC Cleaner and PC AntiVirus versions. You can also click here now to get latest PC Cleaner Pro update or click here to the latest Anti-Malware Pro update.
Getting Started with PC Cleaner
I already bought a license but my product keeps asking me to purchase.
If you are being asked to purchase a product that you have already bought, chances are your program is yet to be activated. Open your installed program and click on the "Register Now" button in the main program window. Copy and paste the serial number to be found in the order confirmation email.
If you cannot find the email, you can retrieve your license key by going to Retrieve License Keysection.
You will be asked to enter the same email address that you used during the order process. An email with a link to your personalized orders page, detailing your serial number, will be sent to your email address. To eliminate the possibility of mistaking letters for numbers, we recommend you copy and paste the serial key rather than transcribe it.
The registration key is not invalid
If you are having difficulties activating your product with the supplied serial number, please follow these steps:
Highlight the serial number/registration key shown on your order confirmation email. Press Ctrl+C (to COPY), click in the registration field and then press Ctrl+V (to PASTE). This eliminates the possibility of mistaking letters for numbers in transcription.
Where is my Order Confirmation email?
An Order Confirmation email is sent to the address you supplied, within a couple of minutes of completing a purchase. The email is sent to the address you supplied.
This e-mail includes any necessary serial numbers for the products you purchased, together with download links and payment receipts.
If you do not receive this e-mail after a reasonable period of time, please try to:
1.) Check your spam folder. If you find the PC Cleaner e-mail in your spam folder, mark as 'Not Spam'. We suggest that you select 'Never mark emails from PC Cleaner as Spam' if this option is available. This would ensure that you receive important future product notifications straight to your inbox.
2.) If you own more than one e-mail account, make sure you are checking the same email address you had entered in the order process.
3.) You can also retrieve the information in the Order Confirmation e-mail by visiting the Retrieve License Key section.
How do I reinstall my software?
Many application related issues can be resolved by performing a clean reinstallation. Below is a step-by-step procedure to uninstall and reinstall PC Cleaner software:
1. First please close the program.
Check whether it is still running in the background, in which case you should see the program's icon in the system tray next to the system clock.
Right click on this icon and choose Exit.
2. Go to Start -> Control Panel -> Add/Remove Programs
(In case of Vista or Windows 7: Start button -> Control Panel -> Programs and Features)
3. Locate the entry for the PC Cleaner program in the list of installed applications.
4. Click once on this entry and then click the button 'Remove'.
5. When prompted if you want to remove this application click 'Yes'.
This will initiate the uninstallation wizard which will remove the program from your computer.
Having uninstalled the program, the next procedure is to delete any remaining application data. To do so, kindly follow these steps:
1. Go to Start, type in the following in the run box (for Windows Vista and Windows 7 use the search box), and
press Enter:
%appdata%
You should find a PC Cleaner folder in here. Please manually delete the sub-folder within it for the program you want to remove.
2. Then go to the following folder: C:\Program Files\PCCleaners
And manually delete the sub-folder within it for the program you want to remove.
Having done the above, you can click here re-download PC Cleaner latest version.
The registration key is not invalid
If you are having difficulties activating your product with the supplied serial number, please follow these steps:
Highlight the serial number/registration key shown on your order confirmation email. Press Ctrl+C (to COPY), click in the registration field and then press Ctrl+V (to PASTE). This eliminates the possibility of mistaking letters for numbers in transcription.
How often should I scan my PC?
Scheduling a scan is dependant upon the usage of your system. We suggest scheduling a scan at least once every week if you are very active on your system. We also suggest that you run a scan after removing programs or if your system's performance seems slow.
How do I reinstall my software?
Many application related issues can be resolved by performing a clean reinstallation. Below is a step-by-step procedure to uninstall and reinstall PC Cleaner software:
1.First please close the program.
Check whether it is still running in the background, in which case you should see the program's icon in the system tray next to the system clock.
Right click on this icon and choose Exit.
2. Go to Start -> Control Panel -> Add/Remove Programs
(In case of Vista or Windows 7: Start button -> Control Panel -> Programs and Features)
3. Locate the entry for the PC Cleaner program in the list of installed applications.
4. Click once on this entry and then click the button 'Remove'.>
5. When prompted if you want to remove this application click 'Yes'.
This will initiate the uninstallation wizard which will remove the program from your computer.
Having uninstalled the program, the next procedure is to delete any remaining application data. To do so, kindly follow these steps:
1. Go to Start, type in the following in the run box (for Windows Vista and Windows 7 use the search box), and
press Enter:
%appdata%
You should find a PC Cleaner folder in here. Please manually delete the sub-folder within it for the program you want to remove.
2. Then go to the following folder: C:\Program Files\PCCleaners
And manually delete the sub-folder within it for the program you want to remove.
Having done the above, you can click here re-download PC Cleaner latest version.
How to
Uninstall PC Cleaner Pro?
1.To uninstall the program from Windows 7:
To uninstall the program from Window Vista:
To uninstall the program from Windows XP:
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Getting Started with PC Cleaner
How to do a system restore?
To create a system restore point simply open up PC Cleaner application and click on the " Restore" button on left navigation. You will then be able to choose a restore point. You can also create a backups.
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After cleaning and repairs why do I still have PC issues?
Sometimes you have a PC issue that only a technician can fix. If you believe you have a PC issue that the software is not addressing, we will be happy to have one of our Microsoft certified technicians to do a remote session to diagnose and fix your PC issues.
Do not worry this is safe and secured connection and our technician will first let you know the exact problem before fixing the issue.
Please go to http://www.pc-cleaners.com/new-remote-support2.php to get started. We are open 24 hours 7 days a week.
This support service is offered 100% free to all PC Cleaner customers.
After cleaning and repairs why some registry items still appear on re-scan?
After cleaning the Registry, the first thing many people do is to run analysis again to see if it's really clean. In some cases, you may see some new Registry entries appear in the second analysis. This is nothing to worry about. Removing unneeded Registry entries, can sometimes uncover other entries that can also be removed. All you need to do is run Clean again and these will be removed. If you find some registry entries that are not removed even after a second clean then this is almost certainly because the entry has been locked by the OS. In this case, it is best left alone.
If these are locked files we suggest you to "Ignore" these files on future scans. You will be prompted to add these locked files to the ignore list during cleaning and repair.
Having done the above, and you still need help, please feel free to contact our 24/7 expert support team by Clicking Here.. Our product support is 100% free.
How To Activate PC Cleaner
To Activate PC Cleaner:
Connecting TV to PC
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Product testing is conducted at ICSA Labs throughout the year to ensure ongoing criteria compliance and for quality assurance purpose. Products are tested against updated test sets as well as against evolving threats and vulnerabilities and requires a 92% or above rate of detection to pass. PC Cleaner Pro achieved a passing Extended WildList detection rate of 100%. Go here to see results.